What's the definition of great leadership? Great leaders have mastered their ability to inspire & move people to take positive action.
There are many important leadership skills to master, but these Four Skills are the four that will help you build more trust and more engagement than any others. These skills are so powerful because they:
An easy way to remember these skills is with the acronym: C.A.L.L.
Since starting my Consulting business in 2004, I've asked thousands of employees to share their definition of leadership greatness by telling me about the actions of their best and worst leader interactions. Their answers are amazingly similar across all industries (from aviation to steel to medical sales to home builders to technical firms) and all levels of employees (from the line worker to the CEO).
The 'themes' revealed, when people describe what charateristics mattered to them in their best leader relationships were:
Leaders have many different styles and personalities, but the best definition of leadership greatness comes from what people need to be effective, and that remains consistent. While my "study" in my workshops IS anecdotal, research does back me up.
Research tells us that when people work for and with people who build trust and master the skills of listening, address problems factually and inviting discussion the relationships are stronger and more productive.
The powerful Survey Team at the Gallup Organization interviewed millions of employees. They met with 7,935 twenty-five person teams in 36 countries. Their Survey Results prove the bottom-line impact of mastering skills that build trust and relationships:
They determined that if a twenty-five member team was motivated and inspired (they use the term: engaged) the team produced:
Wow! What if all of your interactions could create relationships that would create that kind of return? You can. It does not need to be hard or complicated. But it does require practice, desire and focus.
Check out our Essential Leadership Performance Tools Workshops, here.