What's the definition of leadership - great leadership? The Answer Is: Great leaders have mastered their ability to inspire & move people to take positive action.
“Our chief want is someone who will inspire us to be what we know we could be.”
Ralph Waldo Emerson
There are many important leadership skills to master, but these Four Skills are the four that will help you build more trust and more engagement than any others.
These skills are so powerful because they:
The Four Skills Outlined and Defined:
An easy way to remember these skills is with the acronym: C.A.L.L. Click on each link below to read a detailed resource article about each skill:
Since starting my Consulting business in 2004, I've asked thousands of employees to share their definition of leadership and sales greatness by telling me about the actions of their best and worst leader interactions.
Their answers are amazingly similar across all industries (from aviation to the steel to medical sales to home builders to technical firms) and across all levels of employees (from the line worker to the CEO).
The 'themes' revealed, when people describe what charateristics mattered to them in their best leader relationships were:
Leaders and sales pros have many different styles and personalities, but the best definition of leadership greatness comes from what people need to be effective, and that remains consistent. While my "study" in my workshops IS anecdotal, research does back me up.
Research tells us that when people work for and with people who build trust and master the skills of listening, address problems factually and inviting discussion the relationships are stronger and more productive.
The powerful Survey Team at the Gallup Organization interviewed millions of employees. They met with 7,935 twenty-five person teams in 36 countries. Their Survey Results prove the bottom-line impact of mastering skills that build trust and relationships:
They determined that if a twenty-five member team was motivated and inspired (they use the term: engaged) the team produced:
Wow! What if all of your interactions could create relationships that would create that kind of return? You can. It does not need to be hard or complicated. But it does require practice, desire and focus.
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