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Recently, while surfing the 'Net, I found a 'gem' on networking site LinkedIn. One of my connections listed his favorite activities: scuba diving, biking and 'doing-nothing'. Instead of sharing things that made him appear like Superman, he included the truth: that he likes to 'do-nothing'. I just love it when people choose to tell the truth over looking good. Don't you? AND I can relate. I like to 'do-nothing' sometimes, too! "Take rest; a field that has rested gives a bountiful crop." Energy Bursts & Impressions |
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With 'Difficult' People...Often when difficult or tough employee situations come up we want to do one of two things:
the problem doesn’t really ever go away, it just gets bigger! |

Using Columbo Wisdom we can decide to manage, not ignore, disgruntled employees, customers, friends or family members. We can use this leadership motivation information to choose to examine, move toward, and into, the situation.
Choosing to get close and involve the "suspect" by asking questions, seeking to understand, working to remain neutral and non-defensive, (Side note: taking deep breathes can help ya' with the last one!) can help get answers and gain insight into what's really happening in the situation/'crime'.
That's why this skill: Leading By Inviting Participation and Input is one of the Four Skills That Make or Break All Leaders.
A great way to get opinions, perceptions and information from people in organizations is by conducting online surveys (can include: organizational climate, team effectiveness, 360 feedback, customer support and post training organizational support surveys).
This feedback can provide clues that will help you solve performance mysteries on the team.
Online surveys work because they provide a non-threatening avenue for getting close. People can express and share their ideas and feelings within a lightly structured framework.
Just choosing to tune-in to someone who's disgruntled, by asking sincere questions with a sincere desire to understand (not debate),can change the dynamic, and help you move toward more answers and less resistance.
Hey wait a minute... my Columbo reruns have been become instructive! How did that happen?
I guess I can still keep it as one of my favorite ‘do-nothing’ activities and so can you.
The next time you need motivation information AND a 'do-nothing’ break, try Columbo.
If you’re like me you’ll find a laugh or two, be a little intrigued, really enjoy your break AND you’ll see a pro demonstrate this key leadership and communication skill.
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Four Skills That Make or Break All Leaders.
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Get more leadership skill and motivation information, with this article: The Definition of Leadership.
Another related article: My Best Relationship Problem Advice, Stop Giving Advice!
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