Today's podcast is brought to you by audible.com - get a FREE audio book download and 30 day free trial at www.audibletrial.com/wakeupeagerworkforce Over 150,000 titles to choose from for your iPhone, Android, Kindle or mp3 player.
Timing on Recording: @ 3:30 ---
Topic 1: Reflecting on Conflict
Quote from Max Lucado "Conflict is inevitable, but combat is optional.”
Reflecting on conflict
Conflict statements - do you agree or disagree?
Stats and facts about conflict
A structure to follow
All models are imperfect, but most are useful.
Timing on Recording: @ 20:05---
Topic 2: The Four How to Handle Conflict Like a Pro Steps
1) P. Plan the Conversation
2) R. Review the Three Reasons
3) E. Emotion Check
4) P. Perfect Listening Skills
Timing on Recording: @ 21:07---
Topic 3: The First P.R.E.P. Step - P.PLAN
This is how you will start the conversation; be able to state the problem clearly, factually and succinctly; list your ideas for solutions
Emotion Check: HALT – if you are hungry angry lonely or tired, what are you going to do? HALT. – sleep on it.
Timing on Recording: @ 34:45--- Topic 5: The Fourth P.R.E.P. step P. Perfect Listening Aggressively Skills
Listening aggressively means
that you are focused on hearing in a determined and energetic way. When
you are doing it well, you demonstrate your desire to understand by
asking questions and listening with no agenda other than to understand.
Wall Street Journal article, Why You Should Never Tell Someone To Relax
Four actions you can take to listen aggressively: (Podcast #13 - Four Skills Best Bosses Have Mastered & Best
and Worse Boss Stories...) R. P.S.A.-R. Reflect - Is to: Verify and Clarify.“Sounds like you feel frustrated and stressed about how your workload has gone up with the extra work from that other department…” P. Probe - Is to: Ask Clarifying Questions to Understand.“Will this extra work from the other department continue, for how long, what have you tried…, etc." S. Supporting – Is to: Demonstrate that you've heard and that you understand."It seems like this has been a challenging time trying to juggle all of this – and its made your every day job harder…” Advising – Share your view or a different view “Let’s talk about what can happen to make sure my messages, files and status updates happen. Client relationships for our department hang in the balance… are there things you can do."
“The greatest compliment that was ever paid to me was when one asked me what I thought, and attended to my answer.”-Henry David Thoreau ---
Ted Talk – Megan Phelps-Rogers
shares how she learned to communicate with people who have different
viewpoints in an extreme situation, and how it changed her life. For ALL leaders who want to get better at feedback, conflict,
building trust and communication overall - POWERFUL story (2+ million