I find that most leaders don't listen very well. They (including myself) are very busy talking and telling.
Thanks for the reminder about RPSA. I used it all the time when we went through our training classes, but I know I've dropped off.
RPSA works. When I used it in the past people were surprised when I didn't jump in, but stopped long enough to ask questions and clarity. It felt funny at first, but got more and more natural over time. People start solving their own problems and they feel like I've really helped them.
I've got to get back to using it. Thanks again for the reminder!