This employee conflict resolution video article is the exact process I used many years ago with two very angry executives. I was so relieved when this process worked, and I've used it many times since.
Being able to communicate clearly, calmly and effectively when conflict, miscommunication and tension arises (and it will) is crucial to leadership success. Use these videos or read the written version of this information to guide you anytime you have employees who are not getting along.
I'm happy to report that Ben and Kevin were able to present a united front to their investors. Years later they both sold the company at a handsome profit. They even became friends!
I've used this process so many times. It works! Try it and you'll grow to trust it like I do.
Just follow the steps.
(Share your comments and questions below. Also, contact me for a complimentary phone consultation if you want to talk through this and/or your particular situation.)