by Bill Bonnstetter
Listening could be included as a part of one's emotional intelligence equation. The better you control your emotions, the better you are able to concentrate on the issues. If listening is required, you can work on adapting your behavior to the situation.
From an emotional intelligence standpoint, self-awareness, motivation, empathy and social skills can play a part to help you improve your listening skills.
Owner, TTI Performance Systems, Ltd.
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