Listening could be included as a part of one's emotional intelligence equation. The better you control your emotions, the better you are able to concentrate on the issues. If listening is required, you can work on adapting your behavior to the situation.
From an emotional intelligence standpoint, self-awareness, motivation, empathy and social skills can play a part to help you improve your listening skills.
Bill Bonnstetter Owner, TTI Performance Systems, Ltd.
Yes, it IS emotional intelligence isn't it? Appreciate what you shared Bill. (And love and appreciate your company!)