I do think that listening is a lost art. It is because we we concentrate to much on the reply and also because many time we already have our minds made up and do not care what the other person is saying.
One of the outstanding characteristics of outstanding leaders is their ability to listen. An example is President Reagan. Because he was a great listener he was able to develop solutions to political problems that no one thought could be accomplished.
I do a workshop once a month to assist people to look for a job. We talk about developing listening skills and show the audience that they do not listen. It is really something.
Every workshop, at least 90% of the audience do not really understand what they should be listening for.
To make sure that I listen, I shut up and if possible take notes. I hope that this is helpful Sincerely, Charlie Schrauth, CPC BSI Management Search & Consulting, LLC 770-639-5096 (F) 706-757-0088 email@example.com