1. Cultivate a Positive Sense of Self in Others.
2. Address Problems Quickly by Focusing on Behaviors and Facts.
3. Lead by Inviting Input and Participation.
4. Listen Aggressively.

**Journal of Applied Psychology 2002, Vol. 87, No. 2, 268–279; Business-Unit-Level Relationship Between Employee Satisfaction,Employee Engagement, and Business Outcomes: A Meta-Analysis. Gallup Organization, U.S. Immigration and Naturalization Service, University of Iowa.

Using our ARTform and style of facilitation (Authenticity, Relevant and Transparent) participants in our corporate leadership training programs are actively involved with real-life case studies, video scenarios and real world role play practice sessions, as well as employee feedback about their level of skill in each area.

Participants take with them not only good leadership skills, but the ability to use these skills immediately. They’ll receive a pocket-sized memory jogger card, conversation planning worksheets, a detailed workbook and an individual development plan. Pre- and Post- skill surveys, to benchmark progress and measure return on investment, are included.

CALL is the foundational course in our corporate leadership training programs and is a requirement for our additional skill-building courses:

ADDITIONAL ‘CALL’ CORPORATE LEADERSHIP TRAINING PROGRAM MODULES:

The Positive Interaction Skills Suite are individual modules that build on the ‘CALL’ foundational skills, providing Conflict Resolution, Hiring and Coaching expertise.

1. How to Resolve Conflict Effectively Most employees don’t leave an organization only due to pay or dissatisfaction with job responsibilities. The Society for Human Resource Management(SHRM),reported that 21% of employees leave because they’re “firing their boss”. Unresolved conflict on a team is one of the main causes for this “manager termination” or the “I quit and forgot to tell you” syndrome. Participants will practice conflict resolution with real life scenarios and specific conversation skill steps to address and resolve conflict between team members.
2. How to Interview and Hire High Performers. Hiring the wrong person can cost to two to eight times an employee’s salary.(Statistic from reference book: Topgrading by Dr. Bradford Smart) To paraphrase Jim Collins’ findings in Good to Great, ‘to be great you must focus on getting the right people in the right seats on the bus.’ We reveal thirteen critical interviewing and hiring mistakes and provide detailed solutions and tools to overcome these errors. Participants will be able to:

• benchmark key talents required for superior performance in their open positions.
• use 100+ competency-based interview questions, interview preparation worksheets, evaluation forms and more
• improve hiring skills to get the ‘right people in the right seats on the bus.’

3. How to Effectively Coach and Train Your Team - Effective leaders know how and when to coach. Employees tell us that having someone take an interest in their development, along with the ability to learn new skills is crucial to their full engagement and commitment on the job. Leaders learn the two coaching rules and practice using our coaching conversation skill steps in real-world situations. Participants will have real and practical tools to improve their coaching skills.

The High Performance Skills Suite include individual modules that build on the ‘CALL’ foundational skills: Team Building, Communication and Performance Feedback

1. High Performance Teams - In The 21 Irrefutable Laws of Leadership, author John Maxwell wrote about the Law of the Lid which says, leadership ability determines the level of a person’s (or team’s) effectiveness. While we have spent time building the skills of the leader, it is now time to equip the leader to build his/her team. In this course, we teach how to build team clarity and alignment to increase productivity. We also provide a clear and concise team template for how and why teams work and don’t work. As pre-work to the course, each participant‘s team will complete an online team assessment, which will be used to develop an action plan for use once the course is completed.
2. High Performance Communication - Communication is about much more than just a conversation. The preparation, tone used and environment are just as important as the words we use. Understanding the best way to communicate with different people is essential to success. In this course, participants complete an online style assessment that reveals a four-part framework that helps leaders learn how their individual communication style and approach can help and sometimes, hurt performance. We also teach how to adapt their approach so that each leader can be more effective.
3. Performance Feedback and Goal Setting - The Yale graduating class of 1953 was surveyed and 3% of the students had written goals. Thirty years later, that same 3% had accumulated 90% of the wealth of the entire graduating class. It’s important to understand how to set goals properly with employees to improve buy-in and commitment to attainable goals. We help leader improve accountability with the SMART (Specific, Measureable, Attainable, Realistic and Time Sensitive) goal setting methodology. In addition we cover the “right” vs. “wrong” ways to provide performance feedback. We also provide a road map for performance improvement plans.

To download an overview of Priceless Corporate Leadership Training Programs, click here.

To read about how leadership skills can be measured through 360 feedback, click here.

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