Listening IS Key: RPSA Works

by Jim Chase
(Pittsburgh, PA)

I find that most leaders don't listen very well. They (including myself) are very busy talking and telling.

Thanks for the reminder about RPSA. I used it all the time when we went through our training classes, but I know I've dropped off.

RPSA works. When I used it in the past people were surprised when I didn't jump in, but stopped long enough to ask questions and clarity. It felt funny at first, but got more and more natural over time. People start solving their own problems and they feel like I've really helped them.

I've got to get back to using it. Thanks again for the reminder!

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Nov 04, 2015
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Oct 21, 2015
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Oct 20, 2015
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Oct 20, 2015
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Oct 20, 2015
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May 18, 2009
Hey Jim!
by: Suzie

Thanks for your comments. RPSA does work, doesn't it? I'll post an audio example on the website this week - to help remember how it works.

It helps me to just get in the habit of repeating what I'm hearing others say and mean - Reflecting... That always gets things started and then Probing is natural.

RPSA is a counselors tool and it works for leaders who want to inspire others too.

Take Care Jim!

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