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Adjusting Your Response to Your Customer's Approach

DISC is an assessment tool used to improve communication and relationships.  DISC insights help us better understand, appreciate and value different approaches and styles.  These reminders can help you better utilize these communication insights to build more motivation on your team and in your life.

When you communicate...

Voice   DO   DON'T

D

Rapid pace
Limit emotion

Expect them to be blunt

Be confident
Be quick
Don't ramble or chitchat
Don't waste time
Don't offer assurances you can't deliver
Don't challenge them

I

Rapid pace
Friendly, fun

Expect them to be talkative and stray from the topic

Make them the center of attention
Don't be curt or cold
Don't be too businesslike
Don't talk down to them
Don't force the fine print

S

Slow pace
Warm, caring

Expect them to be slow, calm and methodical

Break the ice first
Listen attentively

Don't force a quick response
Don't interrupt
Don't mistake their willingness to go along for agreement

C

Moderate pace
Formal

Expect them to want a lot of information

Respond logically

Don't be too personal or informal
Don't get too close to them
Don't be disorganized

 

 

 

Priceless Professional Development
 Priceless Points
June, 2006



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