Objectives
- Distinguishing between job performance and work habits.
- Understanding the importance of dealing with unsatisfactory work habits early, before they require disciplinary action.
- Explaining clearly and specifically to a team member the nature of his/her unsatisfactory work habits, focusing on behavior rather than personality or attitude.
- Involving the team member in the process of correcting the unsatisfactory behavior through an interactive process which maintains the team member’s self-esteem.
- Increasing team member accountability by getting team member commitment to a clear plan of action and by reviewing progress regularly.
Skill Points
- State problem clearly and specifically.
- Ask team member’s view.
- Ask team member for solution.
- Agree on plan.
- Get commitment and set up time for review.
Delivery Methods
Classroom, Online
Classroom: 4 hours
Online: 1-1/2 to 2 hours
