Objectives
- Use the techniques of effective discipline to eliminate problem behavior.
- Communicate in terms of behavior rather than perception or opinion.
- Recognize the importance of team member participation in defining the problems and solutions.
- Review performance to make sure the problem is resolved.
Skill Points
- State Performance Problem.
- Ask Team Member’s View.
- Ask Team Member for a Solution.
- Agree on Plan.
- Give Team Member Verbal or Written Warning and Set Up Time for Review
Delivery Methods
Classroom, Online
Classroom: 4 hours
Online: 1-1/2 to 2 hours
