Objectives
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Understand the importance of framing all communication with your manager in terms of his/her self-interest.
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Enter meetings with your manager armed with a well-thought-out and clearly stated objective.
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Clearly link your objective with facts that support their plans and goals.
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Work with your manager to uncover any questions or reservations he/she may have concerning their message.
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Move conversations toward agreement with questions that focus on the benefits to be gained when the objective is reached.
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Clearly and concisely restate the decisions that results from communicating with your manager and insure that those decisions are mutually understood.
Skill Points
- State objective concisely in terms of the needs and interests of their manager.
- Detail objective and support it with facts.
- Ask for and/or respond to questions.
- Probe for agreement.
- Summarize and confirm conclusion.
Delivery Methods
Classroom, Online
Classroom: 4 hours
Online: 1-1/2 to 2 hours
