Objectives
-
Understand what coaching is, why it is important, and how it supports individual and company goals.
-
Prepare for a coaching session by using observation and analysis to build a plan for a successful dialog.
-
Hold a coaching conversation that improves an individual’s performance and increases productivity.
-
Use coaching as a way to build a valuable sense of teamwork between the team leader and team member through communication, shared goals and collaboration.
Skill Points
- Observe and Analyze Performance.
- Identify Area of Performance that Needs Improvement.
- Demonstrate How Task Should be Performed and Ask Team Member for Questions.
- Have Team Member Demonstrate and Give Team Member Feedback on Performance.
- Set Up Time for Review.
Delivery Methods
Classroom, Online
Classroom: 4 hours
Online: 1-1/2 to 2 hours
