Objectives
- See that communication is a two-way process.
- Construct clear, concise messages in the interest of the receiver.
- Manage nonverbal behaviors to reinforce the intent of your message.
- Listen actively to improve communication.
- Create a climate of open communication which increases team members' motivation and commitment.
Skill Points
- Create a climate of open communication.
- Design clear, concise messages.
- Manage nonverbal behaviors effectively.
- Listen to communicate.
Delivery Methods
Classroom, Online
Classroom: 4 hours
Online: 1-1/2 to 2 hours
