Objectives
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Follow an orderly, step-by-step, problem-solving process
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Write problem statement that clearly define problems encountered in work situations
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Assess the contexts of problems
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Analyze the likely root causes of problems
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Involve team members in evaluating root causes and possible solutions
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Create plans to implement solutions to problems
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Agree and support implementation
Skill Points
- Identify the problem
- Identify the cause
- Select best solution
- Implement the solution
- Feedback and follow-up
Delivery Method
Classroom
4-hour workshop
