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Tough Conversations: Effective Performance Management Strategies with Ron Younker

Wake Up Eager Workforce Podcast #16 - Show Notes

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Show Notes...

Overview of Episode #16:

Hear Cobb EMC's Director of Talent Management Ron Younker and I talk about how to have those tough conversations.  Ron brings real world insight and fresh ideas from his 30+ years of experience.

We cover:

  • How to Hold Those Tough Conversations
  • The Power and Simplicity of Holding ‘How’s it Going?’ Meetings…
  • Performance Management Litmus Test: Four Questions to Ask Employees
  •  A Bright Idea: Peer Mentoring for Growth and Support for Leaders
  • Biggest Struggles for Leaders in the Area of Performance Management
  •  One Thing You Should Always Do When Having Tough Conversations

Timing on Recording: @ 4:44---

Topic #1:  Ron Younker's Background and How to Hold Those Tough Conversations

  • Will often have “constructive tension”
  • Create safety
  • Describe the behaviors - Use the litmus test of “Did I hear it, did I see it?”  
  • Ask the person what s/he thinks
  • Listen actively
  • Remember: having the conversation is a gift you are giving the employee
  • Be sure to remember to recognize people for great work.  (Gallup Research)  
  • Match the recognition to the person.  (DISC Styles overview video here.) 
  • Breaking down development: 70%  is through experience, 20% comes from mentoring and coaching, 10% training
  • Help employees move through problems/experiences or pair them up with a mentor, don’t just throw people into training.

Timing on Recording: @  32:40 ---

Topic #2: The Power and Simplicity of Holding ‘How’s it Going?’ Meetings…

  • Scheduled meetings with employees to stay in touch – make them a regular expectation.
  • Used to stay in tune with employees – what hurdles they are facing.
  • Hold more of these if you are in an active coaching situation – meet weekly.  But if there are no real issues you can meet every 2-3 weeks.
  • Let them start…
  • Usually 30-45 minutes long. 
  • Always asking, at the end, “What can I do?"
  • Leadership is about enabling people to get their work done.

Timing on Recording: @  36:36 ---

Topic #3: Performance Management Litmus Test: Four Questions to Ask Employees

  • 1) What are the objectives you are trying to achieve?
  • 2) What are the behaviors and values your department is focused on?
  • 3) How are you doing?
  • 4) What are you doing to get better?

Timing on Recording:  @  44:10 ---

Topic #4: A Bright Idea: Peer Mentoring for Growth and Support for Leaders

  • Create a “Board” of 2-3 peer leaders.
  • Consider these folks as your accountability partners.
  • Confidential discussions.Talk about real issues and challenges and sharing of best practices.
  • This helps develop a common mindset among all of your leaders.
  • A lot of companies keep safety at the forefront of their work.  We hold meetings about safety every week and month.  There is a continuous dialogue. As leaders we ought to doing the same thing so that it all stays fresh so that we’re sharing best practices and always learning.

Timing on Recording: @ 50:15 ---

Topic #5: Biggest Struggles for Leaders in the Area of Performance Management

  • Letting problems fester by turning our heads - do not have the courage to have the conversation – must display courage.
  • Must realize that having the conversation is a gift you are giving that employee.  
  • Let wise people who’ve done it before – show you how to do it.

Timing on Recording: @  53:53 ---

Topic #6: One Thing You Should Always Do When Having Tough Conversations

  • Take great notes.
    --- Write out the conversation in advance – this will help you have the courage. 
    --- Create thoughtful notes for recognition and development.
    --- Demonstrates respect.

Timing on Recording: @  58:30 ---

Topic #7: Final Notes and Recommended Resources



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Related Wake Up Eager Workforce Podcasts:
Being a Best Boss - An Interview with VPHR Dr. Randy Reece

August 2015 Newsletter - The Three Step R.E.V. Performance Process

Related Service:

Effective Communication eCourse -W.P.S.A. - Four Step
Communication Template for Having Tough Conversations

Train/Coach Corporate Leadership Training Programs

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